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Important news on ISO Facilities Management Standards

As 2017 progresses, the facilities management industry globally has a big reason to celebrate, because the ISO 267 Facility Management Committee has published its first two international standards:

ISO 41011 Facility management - Vocabulary.
ISO 41012 Facility management - Guidance on strategic sourcing and the development of agreements.

 With the involvement of more than 42 countries this is truly an international effort to ensure the industry has consistent framework from which to move forward.

 The 41000 series of standards (as they are now officially known) is a suite of standards documents that will drive industry consistency globally. The publication of 41011 – Vocabulary, and 41012 – Guidance on strategic sourcing and the development of agreements, defines the industry and moves to deliver a consistent approach.

It can no longer be said that facilities management has no standard or consistency worldwide. For this $1 trillion worldwide industry, the standards mark the first step forward to recognising the profession, by a well-respected international body: International Standards Organisation (ISO).

FMA has been working with Standards Australia (as the Australian Member of ISO) to ensure that facilities management in Australia has been well represented.  To date, the commitment has been three years of consistent work with members of the association, operating as technical advisors and facilitating representatives from across industry, including the Property Council, Royal Institute of Chartered Surveyors, Tertiary Education Facility Management Association (TEFMA), just to name a few. This is through the Australian Mirror Committee that is chaired by FMA on behalf of the industry.

As a follow up to the publication of the first two parts of the standard, FMA will be facilitating national roadshow to ensure the industry is fully across the published standard and the work which is continuing to continue to develop additional standard for the industry.

This is a big win for Facilities Managers everywhere in making sure we’re on the map. Great job and high appreciation to the 42 Countries involved in making this happen.

1 Comment

Firstly, great work getting a start on this. I was a little surprised that the words relating to work types didn't get a mention. I have had countless discussions with colleagues and clients around naming conventions for work types, when are we going to look into standardisation of these terms?

1. Planned Preventative Maintenance (PPM) - Any variety of scheduled maintenance to an object, asset or item of equipment and or where a routine service is provided to maintain a property, building , facility etc. Also commonly refereed to as; Maintenance Scheduled ; Also referred to as Preventative Maintenance, Scheduled Maintenance, Planned Maintenance, Programmed Maintenance, Proactive Maintenance, life-cycle or cyclical maintenance.

2. Corrective Maintenance - Remedial work performed on an Ad-hoc basis to rectify faults or 'defects identified during PPM services'. Corrective maintenance also allows for the further identification (troubleshooting), isolation, and rectification of a fault or defect, so that the failed equipment, machine and system can be restored to an operational condition within the tolerances or limits established for in-service operations. It also includes corrective action taken to bring a service to an acceptable level. Commonly confused with 'Reactive Maintenance' given the nature of of both is Ad-hoc. Corrective Maintenance is also commonly refereed to as Defect Maintenance, Call-Out, Do & Charge, Reactive Maintenance, Ad-Hoc Maintenance etc. So you can see where the problem lays.

3. Reactive Maintenance - 'Initial investigation' of a fault or defect, the reactive response maintenance to a “breakdown maintenance”, any repairs that are done when equipment has already broken down. Reactive maintenance focuses on restoring the equipment, to its normal operating condition, it also focuses on restoring a surface or item to its manufactured condition ie joinery repair and patch & paint, where the provision of a service is required to treat a problem ie pest control and lastly where the provision of a any service is required to improve the condition of an asset, item, equipment, property, building or facility etc. Also commonly mistaken for 'Corrective Maintenance'. Often referred to as; Ad-Hoc repairs, R&M, Call-Out, Do & Charge etc.

4. Predictive Maintenance - Proactive works undertaken to test or evaluate assets or equipment whereby calculated or educated assumptions are made which highlight possible pending failures.

Troy Chaplin - National Service Manager at FM Essentials