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A day in the life of a Residential Facilities Manager

What's it like to work in residential facilities management?

Monica Goodlad is employed by HFM Asset Management to manage Queens Riverside, a luxury apartment development in East Perth. She is responsible for four buildings, including 23 commercial lots and approximately 500 residential lots. We asked Monica a few questions to gain an insight into the day-to-day work of a facilities manager in the residential sector. 

1. How do you start your day?
Carry out an inspection of the plant and resident amenities.

2. What is the most challenging part of your day?
Chasing up quotes.

3. What do you like about your job? 
It’s always interesting – I learn something new every day.

4. If there was one thing you could change about your job what would it be?
Get strata decisions sooner.

5. Who are your coworkers?
The concierge and our maintenance man.

6. Reflecting back from day one, how have you evolved in your current job?
I had not previously worked in a multi-level development, so I was on a steep learning curve – I had a lot of support from my supervisor at the start. After four years in the job I am now very familiar with all aspects of multi-level infrastructure. Consequently, I am much more confident dealing with multi-level issues.

7. What advice would you give someone who is seeking the same line of work? 
If you’re mechanically minded, go for it!

8. Where do you hope to go in your career? 
I would like to be involved in identifying problems in poorly functioning buildings, then working to rectify them.

9. How did your education or past experiences prepare you for this job?
I have a Diploma in Management, and I was previously General Manager of a large retirement village – so I was very familiar with the types of issues that appear in buildings, resident amenities and grounds.

10. Any funny stories? 
There was the time an elderly man took a shower at the indoor swimming pool. The only issue was that it was open to the pool and he took his bathers off!

11. Any injuries?
My hand got caught in a fire door when I was in a hurry – no permanent damage, but it hurt!

12. Where do you think the facilities management industry is heading?
Building owners are increasingly recognising the need to properly manage their asset. So I think opportunities for facilities managers will also increase.