Issue 77 FMA Online September 2016


CEO Message

Welcome to the September edition of FMA online
Coming out of the federal election the Association is looking forward to connecting with the government through the Departments of Industry: Training and Education,  Environment and Energy and Industry, Innovation and Science.

The recently endorsed Industry Issues paper will be a catalyst for discussions with the various government stakeholders at both a commonwealth and state level. The work of the Knowledge and Advocacy Portfolio Groups is key to these discussions. With the new strategic plan in place, FMA will continue to support and represent the interests of the industry with a clear blueprint driving outcomes across our stakeholder groups.

In June, FMA hosted the most recent ISO meeting, whereas the work of the international committee was able to endorse two parts of the standard to become international standards for use by the industry later this year.
It is an exciting time as industry standards, education and technology are playing a big role in changing the scope of the FM.

Nicholas Burt
Chief Executive Officer

Edition sponsor and featured content

At Pitney Bowes, we deliver innovations that help clients navigate the complex and always evolving world of commerce—from helping them use data to market to the best customers, to efficiently enabling the sending of mail, parcels and packages, to securing payments through statements and invoices.

Pitney more

Today's mailroom

Recent Australia Post research has shown that mail is still a critical form of communication used in Australia. The statistics speak for themselves. 99% of Australians opened their mail, 60% read it thoroughly and 54% stored it for later reference. Can you get a better business result than that? At Pitney Bowes, we think you can.

Many companies and organisations in Australia continue to mail in considerable volumes, particularly in the form of transactional mail. Many are also unaware of the new technologies and solutions available that allow them to improve their business and mail performance.

Modern mail management is intelligent and connected. New technologies and solutions not only improve mailroom management, but improve how you can communicate with your customers.

When someone opens your piece of mail, your organisation, product or services are front of mind. However, many organisations are not taking advantage of the opportunity to add impactful promotional messages to their transactional mail. Research has shown that people respond better to colour messages and this is why we’ve designed our range of Connect+TM postage meters to print promotional messages in colour.

How about the operations of your mailroom and document management?

Whether it be the recent changes in postal rates, or the increase in e-commerce as a channel for businesses, the fulfilment of mail and parcels does not need to be a time consuming task. For example, our range of digital postage meters provide automatic updates on postal rates as well as being able to process both mail and parcels on a single machine. Such advancements improve workflow management. Our high end meters include solutions such as Weigh-on-the-Way™ technology that automatically calculate postage cost based on weight as your items are processed. This way you can ensure you pay the right rate, every time.

Solutions are also available that allow you to  verify your mailing contact addresses. By plugging in an address verification system into the mail fulfilment processes, you can increase the accuracy of your mailing, and by barcoding you ensure better security and compliance. It also saves you money by allowing access to better postal discounts and reduces the amount of undelivered mail.

Even slight changes affecting customer communications can take time to implement. Modern mailing solutions assist with the management of such change. For example, our Relay TM communications hub allows every mail document to be digitised and ready for multi-channel sending. Mailroom  and facility managers are able to quickly modify communications - at a click of a button.

When it comes to improving productivity, our customers describe the improvements the best.  Waverton Investment Management in the United Kingdom, by using our Connect+ 2000, have halved “the time we have to spend mailing out post. In the same vein, it has saved us money because our staff are now free to complete other tasks.”

Pitney Bowes has been pioneering mail technologies and solutions for over 90-years. We know that there are many ways that your business or organisation can improve mail management, so we decided to provide a guide on some simple ways organisations can improve your mail.

Click on the link below to download our free eBook on 10-ways you can improve your business and mail performance



A review of greenhouse gas emissions

An important review was performed by the Department of Environment regarding The Ozone Protection and Synthetic Greenhouse Gas Management Programme.

The Australian Government has committed to reducing greenhouse gas emissions by 26–28 per cent below 2005 levels by 2030. A cost effective reduction in emissions of hydrofluorocarbons (HFCs) is a key part of this commitment. The main aim is to reduce greenhouse gas emissions by up to 80 metric tons CO2-e by 2030.

The Australian Government will introduce legislative amendments for the implemented of these measures to be done as soon as possible. The aim for these to commence is January 2018.

Environmental Action 2016 – 2021

The Environmental Action Plan was release this June. It is a snapshot of the strategy and action plan of The City of Sydney.This is a guide for the implementation of Sustainable Sydney 2030 (A community strategic plan developed between 2008 and 2015).

The document outlines the progress and approach to achieving Sustainable Sydney 2030 targets and it outlines the progress to date, and approach to achieving these targets. We address the areas of impact in six chapters:

  • Low-carbon city
  • Water sensitive city
  • Climate resilient city
  • Zero waste city
  • Active and connected city
  • Green and cool city.

The details of the plan explain the aim to improve operational and local area environmental performance from 2016 to 2021.


Leading the change was the theme for the annual Facilities Management National Conference and Exhibition, Ideaction. 2016. The theme promoted the discussion about how we should be shaping and leading the future of our diverse industry. The conference provided attendees with unique experiences, ideas and thoughts for the future and how FM can work towards a prosperous outlook through increasing efficiency and effectiveness in the management of facilities.

Starting on 5 June and held at the Melbourne Convention and Exhibition Centre (MCEC) on the banks of the Yarra River, the world class venue was the perfect setting for the three day conference.

The Convention and Exhibition Centre embodied what this conference was all about. With a huge array of world-leading sustainability initiatives, which still impress facilities industry professionals today, it made the MCEC the perfect picture for the conference’s ‘Leading the Change’ theme.

Thanks to our sponsors & exhibitors

Does your apartment block need a green up?

If you are an apartment owner in the City of Sydney area, you can save your building money and reduce its environmental impact by participating in the Smart Green Apartments program. The program provides free tailored energy, water and waste assessments and technical support to implement upgrades.

Smart Green Apartment buildings have identified average energy savings of $23,000 per year.

Your building could receive:

  • Tailored energy and water assessments to identify cost-effective improvements and upgrades in common areas
  • Technical support to help implement energy and water efficiency upgrades
  • A waste and recycling operational assessment with tailored solutions
  • An online platform to track and manage your building’s energy and water consumption.

Get in quick – participating is free!  Applications are open now and close at 5pm on Wednesday 28 September 2016.

Australian Building Codes Board Workshop

On 27 July, industry experts met in Sydney for the first technical workshop on the proposed commercial building energy efficiency provisions for the 2019 version of the National Construction Code

Through the National Energy Productivity Plan, the ABCB has been asked to increase the stringency of the commercial building energy efficiency provisions. The workshop was put together to kick off this work.

The workshop was hosted by the Australian Sustainable Built Environment Council (ASBEC), and facilitated by ClimateWorks Australia, on behalf of the ABCB. Attendees represented builders, engineers, architects, energy modellers, building owners, product suppliers and building certifiers.

The many ideas provided during the workshop will now be used by the ABCB to inform the next phase of this important work.

News from ClimateWorks

Following the COAG Energy Council Stakeholder Roundtable Meeting, there were a few issues to emerge, including: the need for coherent national strategy and closer integration of climate and energy policy.

Amongst this, the move forward in Australia’s emissions reduction was kept in the news by an article written by ClimateWorks’ Chair John Thwaites. The article mentions Professor Thwaites urging Australian businesses to consider that Sustainable Development Goals around environmental performance is not just a priority, but also smart practise. 

ClimateWorks Research Projects Manager Rob Kelly recently attended a Related Disclosure workshop in London called Forward-Looking Climate. At the back of this workshop, ClimateWorks is co-developing a proposal with the Oxford Martin School to plan a self-assessment guide for companies and investors for practical improvement in transparency around the risk of climate change

ClimateWorks has also announced that CEO Anna Skarbek has been appointed to the Green Buildings Council Australia (GBCA) board. This is exciting because the GBCA acts as the driver for sustainable practices in the Australian property industry; an important area for ClimateWorks.

Environmental Upgrade Agreements (EUA's) now available in Hobsons Bay

Hobsons Bay’s commercial building owners and tenants now have an advantage in sustainability due to the Council’s Environmental Upgrade Agreements, which will finance a wide range of energy efficient and renewable energy projects that enable businesses to save money.

An Environmental Upgrade Agreement is an agreement between a building owner, a bank and the Council that facilitates a building upgrade to improve environmental functions. Hobsons Bay is one of the first Councils to offer EUA's outside the City of Melbourne.

The EUA is an effective means by which to improve asset value and manage the risks associated with increasing energy costs. There is 42MW of potential solar projects within the municipality and EUA's allow businesses to take advantage of better financial terms for their projects.