Facilities management is predominantly a people-orientated, customer-focused industry, and as a profession is one that seeks to help organisations and individuals achieve their goals.

Every day facilities managers face a myriad of expectations and problems that challenge their professional skills and knowledge. In particular, in recent years the focus has been on the efficient operation of Australia's built environments, requiring FMs to manage reductions in expenditure while improving on environmental performance, notably in the area of energy efficiency.

Increasingly FMs need the skills to deal with the day to day issues while strategically planning for the future, finding new and better ways to manage their facilities. To achieve this, recognised skills standards and development linked to educational pathways and a clear understanding of career levels are becoming vitally important to the future of the industry.

Where to from here?

FMA is working on the development of a set of competency standards required by FM professionals to be an effective facilities manager in Australia. These standards will identify where the competency gaps are and if further training is needed.

Underpinning the development of the standards is the 2012 Skills in Facilities Management white paper and competency matrix, which is also informing the development of a careers and education pathway


By providing a common framework, the standards will:

  • allow for greater alignment between the various types and levels of education (VET, higher education and Continuing Professional Development)
  • assist those organisations and departments dealing with facilities management to align their activities
  • allow for comparisons between professionals
  • assist in building community awareness and understanding of the industry