Issue 21, Feb 2008

I would like to take this opportunity to wish you all a very happy (if slightly belated) new year and I hope that your year has got off to a flying start, just as ours did here at FMA Australia.

We intend to make this our most successful year to date, which means that our existing members will obtain further benefits and those who are not yet members will have even more reasons to join. We’ve started off the year with a high influx of new members and existing member renewals which is fantastic. The stronger our association is, the greater the impact we can have on behalf of the facility management industry and that can only be a good thing for us all.

For the exclusive use of our members, our website hosts the members only directory. This directory is only worthwhile if all members agree to be listed, so if you have yet to agree to your listing, please click here to update your details and make your listing available to view. We are currently making some changes to the directory to make it easier to navigate; therefore, next time you need to find an organisation offering a certain product or service in the FM industry then you know where to look. Please ensure you update your details on the directory to allow you the best possible exposure to professionals in the FM industry.

Publications for business are a must these days. You cannot always rely solely on the internet or training courses for ready references or day-to-day forms. FMA Australia knows that to run a business you need to have information on hand and we are about to release a range of publications that will assist your day-to-day business processes. This will be another member benefit available next month.

In the coming month we will also be releasing a new online procurement offer. As a member you will be entitled to special pricing and discounts on a huge range of products, from electrical and white goods to items that you use on a daily basis, both at work and at home. The good news is that you are unlikely to find these products at a better price anywhere else, so watch this space…

ideaction is not far away now and I am certain that this year will exceed all others in terms of the wonderful program of speakers, sessions and social events that has just been finalised. Click here to find out more and register today - this promises to be an event not to be missed!

We’re already looking forward to our first branch events of the year taking place this month, at which the speakers will be addressing some pertinent issues relating to the FM industry. I’m pleased to note that our branch events are always very well attended and are regarded as ideal opportunities to network and make new contacts. Our excellent professional development program is also up and running for 2008, which covers a wide range of topics to help you in your current role and to progress further within your FM career. Click here to check the dates of your next branch event or professional development course and to register.

Before I sign off for another month I’d just like to remind you all of our Partners in Excellence program. This is a valuable benefit of being a member of FMA Australia, in that members can take advantage of all the products and services offered by our FM counterparts, BIFM and IFMA, at their member rates. A great opportunity for shared learning and practice with our partners around the world.

Don’t forget to look out for the next edition of Facility Perspectives magazine at the beginning of March.

Until next month…

David Duncan
CEO

Recruitment Update

Specialist recruiter Hays has been at the forefront of FM recruitment in Australia since its inception in the early nineties and now have a national network of offices each with its own team of specialist FM recruiters.

Hays Facilities Management has grown to become synonymous with many of the industry’s key appointments and recruits the very best candidates from director to entry level.

Hays Facilities Management is delighted to be supporting FMA Online and here presents their latest update:

Ride the jobs boom to success

The current FM job market is booming, with unemployment low and demand for candidates high. In such a market candidates should be able to advance their career and gain a meaningful and satisfying position related to their skills and experience.

Yet far too often we still hear candidates say they are unhappy in their current role. When asked about the reasons, they admit to accepting an offer because the salary was higher than another vacancy or because they wanted to move from a previous position quickly and didn’t take the time to research the range of opportunities available. Others say they are finding their search unproductive or frustrating, but then admit they have been haphazardly applying for vacancies because they really don’t know what they are looking for. These candidates often say: ‘I’m looking for anything’.

With all this indecisiveness, it’s no wonder good people end up in the wrong organisations or positions! If you are being told you are overqualified or don’t have enough experience for the roles you are applying for, you are probably applying for the wrong jobs.

The best way to ride a jobs boom is to ensure that you take advantage of the number of jobs available to develop your career in the direction you ultimately wish to pursue. The current market presents job seekers with an ideal opportunity to determine exactly what they want to achieve in their career, and then pursue an opportunity that will allow them to ultimately achieve it. This requires clarity on the part of the job seeker to know exactly what they want, and a clear plan of action to search for the role that will advance their career in the desired direction.

We advise candidates to determine where you want to be in five and ten years time, and seek out the roles that will enable you to work towards this goal. Given the current positive labour market, there has never been a better time to map your career and take advantage of the high level of vacancy activity to get to where you ultimately want to be.

Hays Quarterly Forecast

The Hays Quarterly Forecast is a guide to current market hotspots and activity. The January-March 2008 edition reveals that demand extends from facilities managers through to senior facilities managers, contracts managers and operations managers. Facility managers with some property management experience are also sought after.

However it is not only this senior level that is experiencing demand. Facility managers from a trade background are required for their ability to be involved with development and supervising of subcontractors.

Finally, in resources-booming states the mining sector is recruiting much of the technical talent and this is heating the demand for skills.

Looking forward, new jobs are expected to be created over the quarter and while employers traditionally would not consider temporary candidates, they are now open to recruiting temporary staff. Employers have also found the temporary-to-permanent recruitment option a very effective method of recruitment.

In terms of salaries, while some main salary increases have occurred in Brisbane/Gold Coast, North Queensland, Adelaide and Canberra, many employers continue to resist salary pressures. Yet with the commercial space becoming increasingly tight and demand for quality facilities management services increasing, salary pressure is expected.

Finally, the Hays Quarterly Forecast reveals that candidates with a trade background continue to be very well received by employers for building manager and portfolio FM roles. It is however becoming more preferable for PM and FM certificates to be obtained.

To discuss your career direction, contact Hays Facilities Management, or visit our website www.hays.com.au for more details:

Melbourne 03 8616 8400

Sydney 02 9249 2222

Canberra 02 6230 5142

Brisbane 07 3243 3002

Perth 08 9486 9553

Adelaide 08 8212 5242

In addition to traditional recruitment services, Hays Facilities Management can offer a range of unique value-added services, including:

• Quarterly industry forecasts focussing on current trends and developments, available at www.hays.com.au/forecast
• An annual industry focused salary survey, available at www.hays.com.au/salary
• GlobaLink – matching candidates to employers through our global network.

 

The Blue Mountains, New South Wales

Branch Report

It is hard to come to terms with the fact that a month has already passed in 2008. I trust we have all had a safe and relaxing break from our busy schedules over the holiday season.

We would like to start the year with a bang therefore we are proud to be presenting our first Lunch for the year on 13 February on Sustainable Fit-Outs with guest speakers Shailja Chandra from SKM and Ande Bunbury from Sustainability Victoria, who will discuss and demonstrate how to achieve better, more energy efficient buildings through practical engineering. We hope to see you there. Further details are on the FMA Australia Web Site.

Another event we look forward to bringing you, and one you should put in your diary now, is the Annual FMA Australia Golf Day scheduled for 19 March at St Michael’s Golf Club. We hope this year’s event is equally as successful as last year’s. Further details will be distributed soon so look out for this one.

The NSW Committee meets every third Tuesday of the month at the office of PricewaterhouseCoopers. Positions on the committee are still available and if you are interested in supporting your industry and joining the committee, either as a committee member or supporter, please contact me directly on 0416 037 251 or email robert.iacono@au.pwc.com.

I would like to take this opportunity to thank Carol Gould who has accepted a senior position with Jones Lang LaSalle in New Zealand and has therefore stepped down from the committee. On behalf of the NSW Branch committee we wish you all the best.

2008 will be a big year for the FM industry with much talk about Climate Change and Sustainability. The NSW committee will endeavour to provide as much information to you through our presentations and discussions. ideaction 08 on the Gold Coast in May will look to present much of this information however if you have any information you wish to share with the wider audience feel free to contact me on the numbers above or the FMA Australia National Office.

Look forward to seeing you soon.

Robert Iacono
NSW Branch Chair

Upcoming NSW Branch Events

Lunch	Wednesday 13 February
Site Visit	Tuesday 26 February
Lunch	Wednesday 12 March
Golf Day	Wednesday 19 March
Site Visit	Tuesday 25 March
Lunch	Wednesday 9 April
Site Visit	Tuesday 22 April
Lunch	Wednesday 14 May
Site Visit	Tuesday 27 May
Lunch	Wednesday 11 June
Site Visit	Tuesday 24 June
Lunch	Wednesday 9 July
Site Visit	Tuesday 22 July
Lunch	Wednesday 13 August
Site Visit	Tuesday 26 August
Lunch	Wednesday 10 September
Site Visit	Tuesday 23 September
Lunch	Wednesday 8 October
Site Visit	Tuesday 28 October
Lunch	Tuesday 4 November
Lunch	Wednesday 10 December

The park pathway leading into the heart of the city, Memorial Gardens, Melbourne, Australia

Branch Report

A very happy New Year to all our Victorian members and guests! It’s hard to comprehend that it’s already February 2008 and we are back into the swing of things with only the Visa statement to remind us of what has been!

The first thing I would like to do is thank everyone who attended our VIC branch Christmas lunch. On behalf of the Victorian committee, I am thrilled to report that we raised over $7,000 for Challenge – Kids with Cancer at this event!

Our special thanks go to our major sponsor GJK Facility Services and to all our raffle prize sponsors including:

• AG Coombs
• Sodexho
• Village Green
• Boyntons Winery
• FM Innovations
• EcoBright
• FMA Australia
• Air Control Australia
• Judd Farris
• RACV Club

George Stamas and Guests

Thanks also to Tom Cantwell from DLA Phillips Fox who very successfully auctioned off our major prizes at the best possible price to exceed our fund raising goals for Challenge!

Tom Cantwell

Congratulations to all of those who won the raffle prizes and the auction prizes, George Stamas from GJK was the worthy highest bidder for the major prize! Jennie Douglas from St Leonards College was the lucky winner of our magnum of Bollinger prize – she only had to register for the November and December lunches at the same time to be eligible for that one!

David Bowman and Jennie Douglas

The day was brightened even more for our 338 members and guests attending, when our guest speaker, comedian David Bowman, entertained the crowd with his most amusing impersonation of Dr Elwood Jefferson, an advisor to the World Business Council for Sustainability. Dr Elwood Jefferson knew about as much about sustainability as I do about rocket science, and his presentation was very well researched and delivered.

Caption: The team from FM Edge

Facts about Challenge – the VIC Branch preferred charity for 2007/2008

• Challenge is an organisation providing services and programs that support children and families living with cancer and other life-threatening blood disorders
• The role of Challenge is to ensure that these children and families are provided with continual support, from the time of diagnosis, through the treatment period and beyond
• Challenge offers free programs and services to more than 120 young people aged 18-years and under each week, as well as providing support to their family members
• To assist families, Challenge offers camps, family activity days, hospital and parent support, an extensive ticketing program, holiday accommodation, art and music therapy, and financial support, among an array of other services
• Challenge camps offer kids the chance to put their illness aside and experience the joys of just being a child again. They also benefit the brothers and sisters of patients. A variety of camps are offered, with more than 600 young people attending camps each year
• Challenge provides programs and services at the Royal Children’s Hospital (RCH), Monash Medical Centre (MMC), and other hospitals
• Challenge provides each bed in the Children’s Cancer Centre access to FOXTEL, video games, portable DVD players, laptops and internet access, along with an extensive DVD library
• Challenge funds and equips the art and music therapy programs at the Children’s Cancer Centre
• Challenge families are offered respite and holiday accommodation at two beachside locations
• Challenge provides a range of support services for parents, including financial and domestic assistance, as well as social activities
• Challenge Playgroup offers patients aged between two and five years a weekly opportunity to socialise with other children while they are not able to attend their usual community playgroup, kindergarten or crèche
• The Christopher Wise Education Scholarship is awarded twice a year to assist young people undergoing treatment with primary, secondary or tertiary educational pursuits
• Australian and international golfing champion, Robert Allenby, is the official patron of Challenge
• Ambassadors include Collingwood Football Club Captain Nathan Buckley, and professional golfer and former Challenge member Jarrod Lyle
• Challenge receives no government funding and raises over $2 million a year to continue its program
• Three children are diagnosed with cancer each week in Victoria

GJK Property Services enjoy the Christmas Festivities

DLA Phillips Fox

Staff from St Leonards College

AG Coombs

The team from Spotless

Upcoming VIC Branch Events

2008 is bringing some outstanding VIC branch events to you, a list of dates below for your calendar:

Lunch	Friday 8 February
Lunch	March 14th – VIC Branch Luncheon @ RACV Club Speaker: Michael Nolan – Maunsell Topic: Climate Change Offering a different slant on our environment, Michael Nolan is a well known speaker on the topic of climate change and how it affects our assets. Once again with relevance to the facilities management industry.
Golf Day	April 18th – VIC Branch ANNUAL GOLF DAY This year our annual golf day will be held at Albert Park golf course. With the entire course available to our members and guests, and with entertainment supplied by Challenge, this will be a very memorable and enjoyable day! A big fund raising day also for our charity, Challenge, so please be sure to join us for a fun day of networking and attempting to hit balls!
Lunch	June 5th – VIC Branch WORLD ENVIRONMENTAL LUNCH FORUM Speaker: Rob Gell – Environmental Ambassador for 2006 Commonwealth Games Rob is a Fellow of the Royal Geographical Society and an Inaugural Fellow of the Environment Institute of Australia and New Zealand. He is a coastal geomorphologist by training; he taught Environmental Science and Physical Geography at tertiary level, then for twenty-five years he presented television weather. In his professional life he works as an environmental and communications consultant and is Chairman of Access Environmental Pty Ltd. He is a published author and a photographer. Locally he is the President of Greening Australia Victoria, Chairman of the Mornington Peninsula and Westernport Biosphere Reserve Foundation Ltd. and a member of the Victorian Coastal Council. Rob Gell is an outstanding communicator who has earned the respect of government, business and environmental groups for his approach to sustainable development. Once again it is our intention to raise funds for Challenge at this major event.
Lunch	July 11th – speaker to be confirmed
Lunch	August 29th Speaker: Mark Brennan, Small Business Commissioner
Lunch	September 19th – speaker to be confirmed
Lunch	October 17th – speaker to be confirmed
Lunch	November 21st – speaker to be confirmed
Lunch	December 19th – VIC branch Christmas lunch

We are very much looking forward to seeing you at our upcoming events!

Kristiana Greenwood
Victorian Branch Chair

A sunny day on Cottlesloe Beach, Perth, Australia

Branch Report

The WA Branch committee of FMA Australia held their second productive meeting on the morning of the 5th February 2008 at the delightful RAC Office in West Perth. The committee would like to extend a big thank you to Ninder Kaur who arranged for the impressive RAC facilities to be available for our regular meetings.

We are in the process of planning a very active calendar of events for 2008 focusing on four key areas:

• Principle Private Partnership (PPP)
• Energy & Sustainability
• Advancement of Technology
• Facilities Management

The proposal at this stage is to set aside the fourth Thursday of each month for functions relating to these key areas; this may vary depending on availability of venues and speakers. Where possible FMA Australia is looking at combining these events with other professionals such as Engineers and Project Managers. See forthcoming promotional material on the exciting events planned and book in early to avoid missing out.

The Facilities industry is still expanding in WA with the role of the Facility Manager becoming increasingly recognised. As a result the WA committee have looked at the increasing importance of the role of formal qualifications in Facilities Management. The option to reinvigorate the Facilities Management course at Curtin University is currently being actively pursued and supported by committee members. See full details below. We would strongly encourage industry professionals and companies to investigate further as it is a fantastic opportunity to develop new and innovative skills. With rapid advancements in technology you don’t want to get left behind in the knowledge stakes!

In other news, sadly Glen Fraser has decided to move on so will not be taking his place on the FMA Australia committee in 2008. We would welcome hearing from FMA Australia  members who would like to become more actively involved and join our vibrant WA committee this year!

Standing from left: Amie Montefiore, Ninder Kaur, Gerald Stack.
Seated from left: David English, Ian Bonnar, Phil Gale.
Absent (Apologies): Sithu Aung.

Formal FM qualifications in WA

Curtin University of Technology is again offering a course in Facilities Management in 2008. Associate Professor David Baccarini has developed two units that are scheduled for the benefit of working Facilities Management professionals in the evenings of first and second semester. With two other units (Project Management and Strategic Procurement) this would give a formal qualification of Graduate Certificate of Facilities Management and enhance the professionalism of any Facilities Management practitioner.

Further details can be found at: http://handbook.curtin.edu.au/courses/30/307071.html

15 students need to enroll for the course to proceed.

If this course is something that you wish to pursue, or if you believe that members of your team would acquire value through obtaining qualifications, please contact Gerald Stack in the first instance, on gerald.stack@uwa.edu.au.

Future Events

• Set aside the fourth Thursday of each month for an event from FMA Australia  starting February 2008! Calendar of planned events will be released shortly so watch out for it…
• Enhance your professional development and keep up to date with the latest advancements in your industry. Line up for the Curtin postgraduate course!
• From all the WA committee we hope that you have had a great start to the New Year and we look forward to seeing you at the interesting “mystery” events we have planned. Stay tuned!

Amie Montefiore
FMA WA Committee News/Profile Portfolio

 
Commonwealth Avenue Bridge over Lake Burley Griffin, Canberra, ACT

Upcoming ACT Branch Events

Lunch	Thursday 28 February
Site Visit	Thursday 27 March
Breakfast	Thursday 24 April
Site Visit	Thursday 29 May
Lunch	Thursday 26 June
Lunch	Thursday 31 July
Lunch	Thursday 28 August
Breakfast	Thursday 25 September
Golf Day	Thursday 16 October
Site Visit	Thursday 27 November

Outback Queensland

Upcoming QLD Branch Events

B’fast & Site Visit	Wednesday 20 February
Lunch	Wednesday 19 March
Site Visit	Wednesday 16 April
Breakfast	Wednesday 21 May
Lunch	Wednesday 18 June
Site Visit	Wednesday 23 July
Golf Day	Friday 22 August
Lunch	Wednesday 24 September
Site Visit	Wednesday 22 October
Breakfast	Wednesday 12 November
Lunch	Monday 1 December

FMA Australia’s national conference is going to the Gold Coast.

ideaction ‘08 is based on Enabling Sustainable Communities, with the aim of helping facility management professionals to gain a greater understanding of the key issues affecting sustainability, and to give practical solutions and advice to help them achieve more sustainable and economically viable facilities.

Early bird discounted registrations are only available until 28 February 2008 (payment to be received by this date), so make sure you don’t miss out. Click here for more information and to register.

Click here for ideaction Registration
Click here for ideaction Conference Program

Dr Peter Ellyard

We are privileged to be able to announce our opening keynote speaker at ideaction’08, Dr Peter Ellyard, a futurist and strategic analyst.

His book, Ideas for the New Millennium, proposes visionary but practical, educational, economic and ecological programs for a sustainable society and as such, he is in an ideal position to offer his advice and opinions on our conference topic, ‘Enabling Sustainable Communities’.

Currently Chairman of the Preferred Futures Institute and the Preferred Futures Group, which he founded in 1991, he also chairs the Sustainable Prosperity Foundation and two start-up environmental companies.

He is a former Executive Director for the Australian Commission for the Future. He has held CEO positions in a number of public sector organisations over 15 years including two associated with Environment and Planning and one with Industry and Technology and was also Chief of Staff for an Environment Minister in Canberra for three years.

He has been a Senior Advisor to the United Nations system for more than 30 years including to the 1992 Earth Summit where he was a senior advisor on both the climate change and the biodiversity conventions. In this, he was the only Australian and one of only 20 advisors in total. At other times he has been a senior consultant to the UNEP, UNDP and UNESCO. He has also advised the OECD over 20 years. He is the author of the best selling books Ideas for the New Millennium (1998, 2001) and The Birth of Planetism.

Peter will bring fresh perspectives and insights to the challenges that facility management faces moving forward into an age where sustainability and environmental concerns are paramount.

The art of successful project management lies in balancing a complex set of competing priorities and interests.

In the past, facility managers have largely been excluded from the early design process of facility projects only to be handed over completed buildings that fail to achieve optimal functionality in terms of their intended purpose and life-cycle. However, a new generation of thinking in project management recognises the important role facility managers have to play in identifying the practical utilisation requirements early on in the design process.

Dave Mason is the Queensland and Northern Territory Regional Manager for Coffey Projects, the project arm of management and consulting firm, Coffey International. He has extensive experience in Project Management, Strategic Planning and Property Analysis, and holds an MBA in Business Administration.

This month FMA Online’s Bianca Frost spoke with Dave Mason to share some of his insights regarding the keys to successful project management in a facility environment.

Planning

The Project Management Institute of Australia (PMIA) defines project management as

… the application of knowledge, skills, tools and techniques to project activities to meet project requirements. Project management is accomplished through the application and integration of the project management processes of initiating, planning, executing, monitoring and controlling, and closing. The project manager is the person responsible for accomplishing the project objectives.

Contemporary project management encompasses an enormous range of skills from the administrative to the political. It involves putting together a team of the right stakeholders and having the ability to weigh up the sometimes divergent agendas and priorities of different professionals interests.

“The way the project is set-up is paramount to achieving success,” says Mason.

“The earlier project managers and facility managers can get involved in projects, the greater the benefits that we can deliver. It is the early decisions that really define the way a project is delivered and what the success of that project is likely to be. It’s very difficult to value-add if project management consultants are brought in once the delivery methodology has already been established.”

According to Mason, project management can only achieve the greatest impact when a full project team incorporating engineers, architects, developers, financiers, leasing agents and facility managers are brought in under the leadership of a dedicated project manager at the project planning and feasibility stage.

“The actual delivery and actual management of a project that is already up and running is a relatively straight-forward process,” he says.

“The complicated part about project management is determining the way the whole structure of the project is put together – the organisational chart, the time frame, the budget, the delivery methodology, the risk analysis and the definition of the projects utility in the project cycle.

”A lot of people employ project managers to manage the construction of a large building, for example. However, by that stage it is really too late to have a huge impact on the outcome of the project. All we can really do at that point is to ensure that it is built according to the plan, built according to the budget and completed on time.”

Mason emphasises the need to establish a strategic intent for projects at the outset.

“We can then combine the knowledge and experience of all relevant parties to develop a clear and effective planning strategy around the project.

“It’s like setting up a company: before you start trading, you need to know exactly what the company is going to do, what your target market is, what your unique selling proposition is, what your financials are and develop a working document that you can refer to and track your progress. In much the same way, we need to do this with projects.”

Leadership

Mason defines the purpose of project management as a means of ensuring the best outcome for a project utilising all available resources.

“Ten years ago, people would’ve talked about the three cornerstones of project management as time, cost and quality positioned in an equilateral triangle, with each dependant on the other. If you changed the value of one variable, then you would directly impact on the other two. For example, if you make reductions in cost, then you invariably effect both time and quality. Likewise, if you reduce the quality, then you are going to see changes in time and cost.

Nowadays, says Mason, it is considered a given that time, cost and quality will be achieved in a balanced manner. What now dominates thinking about project management are issues surrounding the utility of a project, its risk profiles and ways in which the project management team can add further value to the project.

“These are the things that really define project management now,” says Mason.

“For instance, it is hopeless for us to plan and deliver a project unless we are getting really, really good utilisation out of it at the end of the day. What we realise now is that the decisions which are made throughout the life of the project directly effect the end result.”

The increasing complexity and size of projects now mean that project managers are involved in many different aspects of a project. They provide expertise in a range of areas from value management - which looks at ways of achieving the best value for money at various stages of the project – to contract administration - the nuts and bolts delivery side of the project – or they may be asked to provide risk assessment, project close-down procedures, end-of-job audits, project feasibility reports, financial analysis, procurement contracts and look at ways various contractors and sub-consultants are engaged for a specific project.

While each of these areas can be handled separately by different individuals, the best way to achieve the best results, argues Mason, is to adopt a single, holistic vision by appointing a project manager who can oversee all of those activities for the duration of the project.

“Some of the jobs that we are involved with at the moment have a lifespan of up to five years from concept through design, procurement, construction, before we get anywhere near completion. When you are dealing with a five year project worth in excess of a billion dollars, it is really important to have one person who is across all the various elements of the project,“ he says.

“Different people will come to a planning meeting with different agendas – the financiers will have a very strong interest about keeping the project within a strict budget. If the project was a commercial building, there would be real estate advisors or leasing agents who would have very strong opinions about what the end product should be like. Then we’ll have architects who want to design award winning buildings to gain recognition for what they’re doing – but their aim might not be consistent with that of the property developer, financier or institution who don’t want to take too many design risks because some of the cutting edge technology being proposed may not necessarily stack up five years down the line. Then we might have an engineer who wants to make sure the whole thing doesn’t fall down and designs a building that will last for 150 years instead of the thirty required of it.

“Within the project environment, a project manager is likely to be faced with a whole heap of conflicting ideas and desires to contend with,” he says.

Collaboration

When asked what constitutes a good project manager, Mason replies that a huge amount of what a project manager does is related to communication and is about making sure people are working together as a team whose focus is that of achieving the clients vision, rather than their own.

To achieve this goal, Mason is a strong advocate of including the input of facility managers, particularly in the critical early planning stages.

“It is essential to integrate the involvement of facility managers in the planning of the project,” he says.

“Too often we get to the stage where three months before completion we pull up the facility manager and say: ‘Well, you’ve got to take this thing over in three months time – this is how it works.’

“Facility managers should be able to influence planning decisions at a very early point in the design process. Facility managers play a vital role in understanding how the building should perform throughout its life and should be actively involved in the selection of mechanical systems, such as security, because they are the people who know how those systems should be performing over the life of the building.

“There’s no point in putting in a security system on day one that doesn’t suit the overall intention of the building and doesn’t last the design life of that particular fit-out or building,” he says.

The need to get facility managers involved early on is justified, says Mason, because they are the people who are going to use and manage the building and so have a greater understanding of what the building is going to be required to do. If they are not able to influence some of the purchasing and design decisions that are made very early on in a buildings life, the ramifications can be costly.

“Once we have got the security system designed, it is very difficult to change it after the design stages,” explains Mason.

“As a project manager, this is one of the ways that we can add real value to a project: just by knowing who to engage with early on in the design process, we can make sure that we have the right people on board to positively influence various aspects of the proposed facility.”

Facility managers will add most to a project if they have a clear understanding of what the ultimate outcome of the project should be.

By looking at the outset at the intention of the building – is it going to be a premium grade office building, an icon, or is it’s emphasis simply on functionality? – experienced facility managers can bring to the table insights as to how the building should be expected to perform through its life and assist with decisions about building services and how to make the building more let-able.

“Facility managers can contribute practical knowledge about systems and processes and how buildings operate over a life, and in doing so, can positively influence the final planning outcomes.

“By being able to say: ‘Well, I know that for us to air-condition a building of this size we need to have this, this, this and this; we need to have proper backup power and the way we do that is by this, this and this; we know there have been problems with these kinds of systems before; we know that its not good to have parking half-way up the building even though a developer might think it is because it creates these and these issues, and causes significant problems for the way the building operates; and so on, facility managers can provide valuable insight into the working life of a building.

“Facility managers can inject real practicality into the design process,” Mason claims.

“Their experience based on operating buildings throughout various stages of their life-span means they can tell you about a buildings design life, that, say, in maybe twenty or thirty years – is it going to be able to be reviewed or refreshed, or is it something that is going to be difficult to modify later on?

“The way a building’s systems are planned into a building at the design stage can be extremely important later on down the track.

“Often, when facility managers are not involved early on in the design, even obvious things like, ‘how are we going to clean the windows?’ become secondary to the design element of a big curtain wall, for instance.

“Having people onboard the project management team who are thinking ahead of hand-over - thinking about year two when the nice sandstone in the foyer is stained, so how do we clean it? Or the fact that the tile grout is too light and needs to darkened; or, we’ve got the wrong kind of tiling and floor finishes; we’ve got fancy vanities, but they’re impracticable – all of these things about building services that are integral to a building’s operating life, amounts to invaluable input and significant potential cost savings.

“In all of these operational areas, facility managers have the knowledge to predict where, later on, these difficulties are likely to occur.”

Visions for the future

There are some big challenges facing project managers in the coming years.

In the context of the resource boom and climate change, the complexity and size of the projects is emerging as a major issue for project management.

“Just in SEQ over the last few years,” says Mason, “we have seen projects that have been bigger than anything attempted before.

“The duplication of the Gateway Bridge, the Inner Northern Busway, the Tugan Bypass, three new major hospitals, the Western Recycled Water project, the desalination plant, and the new water grid are all happening concurrently in a resource stretched market.

“We are now managing power stations that use bio-mass fuel – so we are burning sugar cane to create electricity. All of these things have never been done so intensively in SEQ before.”

Buildings are also becoming more complex.

“A building like Brisbane Square, for instance, is a high AGBR star rated building, so we are getting a different level of complexity into what we are doing. We are far more concerned today about environmentally sustainable design, about having buildings that perform environmentally. We are looking a lot more at social impact. We have triple bottom-line reporting – so we are starting to report about contributions back to society for projects. We are no longer just looking at time, cost and quality – there are so many more things to consider than previously covered by project management.

It’s this complexity that makes project management so challenging and fascinating, says Mason.

“If one is involved in the full life of the project - from conceptual design all the way through to post-completion, commission, delivery and hand-over to facility managers – its an enormously complicated process nowadays, especially with larger projects,” he says.

“There are many more joint venture arrangements with parties who are not necessarily aligned working alongside one another. Nowadays, it isn’t uncommon to have three or more joint funders with very different risk profiles coming together on a common project. Some will be looking for higher returns, while others will be more focused on realising a vision they are trying to achieve.

“For example, corporatised government entities are partnering businesses from the private sector for joint venture projects although each will have very different profiles on what they are expecting out of the project – different social impacts, different media stances, financial expectations, so many different attitudes that make it that much more complex.”

Like many industries, project management is also facing what Mason refers to as the “war on talent”.

“Project management seems almost ubiquitous these days. Everone owns a PC and everyone is a project manager,” says Mason.

“There are very few barriers to entry in project management. We don’t have any strong government regulation of project management so it’s largely market regulated. There is nothing to stop anyone becoming a project manager. The only thing that stops them is the market, who can only decide who is any good at project management over a period of time. “

The demand for project managers has far outstripped the capacity of either the university system or private companies, such as Coffey’s, to produce properly trained and qualified project managers. Mason sees this as one of the great challenges facing the project management industry today.

“There’s an enormous shortage of skilled people and we are on a continual recruitment drive to secure talented people,” says Mason.

“It sounds cliché, but in a service industry, you are only as good as the people you employ. With the particular challenges facing our industry, it is more important than ever before to recruit and retain the best people possible.

“It takes a lot of time and money to develop a skilled, competent project manager.”

Coffey Projects is a registered training organisation and is accredited by the Project Management Institute of Australia. www.coffey.com

The Australian Government is a step closer to establishing a national emissions trading scheme with the release of a policy paper on mandatory corporate reporting of energy and greenhouse gas emissions data.

Minister for Climate Change and Water, Senator Penny Wong said the release of the National Greenhouse and Energy Reporting System, Regulations Policy Paper was the next important step in creating a national framework for corporations to report greenhouse gas emissions and actions to reduce emissions.

The Australian Government is a step closer to establishing a national emissions trading scheme with the release of a policy paper on mandatory corporate reporting of energy and greenhouse gas emissions data.

Minister for Climate Change and Water, Senator Penny Wong said the release of the National Greenhouse and Energy Reporting System, Regulations Policy Paper was the next important stepin creating a national framework for corporations to report greenhouse gas emissions and actions to reduce emissions.

“The new national reporting system will provide the data needed to underpin Australia’s national emissions trading scheme, which is a major part of the Australian Government’s commitment to action on climate change,” Senator Wong said.

The policy paper outlines proposed approaches to detailed reporting requirements including the scope of data subject to mandatory reporting, detailed definitions of terms such as facilities and emissions, registration and deregistration information, as well as reporting requirements for greenhouse gas offsets, and actions to reduce or remove emissions.

“A new streamlined reporting system will be good news for business. Moving to a single system will cut duplication in reporting and reduce the cost burden currently imposed by the patchwork of separate greenhouse and energy programs.

“It’s also welcome news for the Australian community; providing for the first time, public information on the greenhouse and energy performance of large companies across the Australian economy.”

Eligible Australian corporations will be required to report on their emissions and energy for the 2008-09 financial year, with the first reports submitted by 31 October 2009.

“Consultation is a key part of this process. I encourage interested individuals and organisations to provide feedback on the proposals presented,” Senator Wong said.
Interested individuals and organisations are asked to submit their views on the proposals presented in the policy paper by 27 February 2008.

Information sessions will also be held in capital cities before the deadline for submissions.

For more information: http://www.climatechange.gov.au/reporting/index.html
Media Contact: John Olenich (02) 6277 7920 / 0408 841 850

Each month new members join FMA Australia, bringing with them a wealth of experience and knowledge of the FM industry. FMA Online provides a personal glimpse of some of the responsibilities faced by facility managers and the reasons they decided to join.

This month FMA Online’s Bianca Frost spoke to Sally Petersons, Facilities Manager of Skilled Group Ltd at Geoscience Australia.

FMA Online: What is your background in facilities management?
SP: I’ve actually got a bit of a varied background. My trade background is as an electrician. I completed my apprenticeship and qualified as an electrician about ten years ago. I then owned and ran a restaurant for seven years before coming back to work as an electrician for the Skilled Group at the Geoscience Australia building. Two years ago, I moved into a supervisor’s role in facilities management. When my former boss retired last year, I was offered his position of Facilities Manager at the Geoscience Australia Building, which I took up in December.

FMA Online: Can you tell us something about the company you work for?
SP: The Skilled Group is a national workforce services company that holds the facilities management contract with Geoscience Australia for the building maintenance services of their Canberra headquarters, which means I am permanently based in the ACT, but still report to our office in Sydney. As part of that contract, Skilled Group also manage the maintenance services for the ACRES facility in Alice Spring.

FMA Online: What can you tell us about the facility you manage?
SP: The Geoscience Australia building that I look after houses just under 900 staff. The building itself is renown in Canberra. It won lots of awards when it was first built in 1997, and ten years later, is still setting many benchmarks for environmentally sound design.

FMA Online: What is unique about the Geoscience Australia building?
SP: It has its own geothermal energy system that supplies three quarters of the buildings air conditioning requirements. In fact, to the best of my knowledge, it is still the largest geo-thermal system of its kind functioning in the southern hemisphere. It also incorporates a number of other design features such as east-west axis positioning with north-south orientation for primary facades, double-glazed windows and many other energy efficient design elements. It really was a ground-breaking building for its time

FMA Online: What kind of green star rating does it have?
SP: I don’t know if it has actually been previously rated, but I do know that the Australian Building Green Rating (ABGR) system is something that the property managers are currently looking into. We’ve been discussing lots of new energy saving options to further improve the buildings potential green star rating.

FMA Online: How is the building performing ten years after construction?
SP: A ten year report on the Geothermal System was recently conducted by TAC to see if it was still meeting the targets of energy efficiency that it was originally designed to deliver. At that time, I believe the buildings energy efficient measures were forecast to achieve a saving of one million dollars in electricity costs over a period of twenty years.

FMA Online: What do you like most about your work?
SP: I always wanted to do something different when I was at school, so going into a trade really suited me. I loved being an electrician but I have a four year old son now, so I was looking to make a career change from construction where I was moving around all the time and where the hours were not quite the standard nine to five, to something a little more stable with regular hours.

I became interested in the maintenance side of the trade because I knew I could look after one building in one location as opposed to moving around to look after many. As fate may have it, I was actually interested in the Geoscience Australia building back when it was still a construction site, so I was particularly happy when I saw a maintenance job had become available through Skilled Group to work on that particular building.

FMA Online: Typically, what kind of challenges do you face in a working week?
SP: We’re constantly monitoring the buildings consumption of electricity, water and gas. At the moment we’ve got a pretty big challenge ahead of us trying to achieve further savings in electricity consumption as there has been a large increase in electricity charge rates recently. That’s one of my biggest challenges at the moment. We also deal with over 20 sub-contractors to do various parts of the maintenance. I need to keep a track of what they’re doing and when they’re here, making sure that they’re maintaining the building’s plant equipment correctly.

FMA Online: What do you think would improve facilities management in Australia?
SP: We use a computerized maintenance package that is essential to our business. All our plant equipment is registered through it and it prints out all our routine work. These reports allow us to look at the history of any plant item to check its performance. These data sets are really important as they allow us to identify any unusual patterns in energy consumption over the course of a given time period. For example, we can compare energy usage for the same time last year, seasonally adjusted and compare that to what kind of usage there should be. It has proven a very handy tool for us in keeping track of our energy consumption, allowing us to address any maintenance or system issues that might arise, plus giving us an insight into the way people actually use energy at any given time of day, week, or year. I think this kind of software is integral to any Facilities Manager wanting to improve the energy performance of their building.

FMA Online: What issues do you think your business will be dealing with in the next five years?
SP: We’ve got quite a few big projects coming up here at Geoscience Australia for which the Skilled Group will provide the project management services for. One project slated for this year, for instance, is the new corporate computer room.

As the building has now reached its ten year mark, it is becoming increasingly important that we monitor the plant equipment and try to keep the property manager informed of any issues with plant equipment.

The property managers have always had a very high standard in mind for the building. They run an annual building condition report and we get involved in that as well by conducting plant equipment reports and then rating them ourselves so we can monitor its condition and note any deterioration over time. We always try to identify issues before they are at breaking point by giving the property management area notice that we think a piece of equipment is on the way out before it actually fails.

FMA Online: Have you attended any professional development courses put on by FMA Australia?
SP: I attended a talk in Canberra last year and am in Melbourne early March this year to attend the Facility Management Essentials course. I’m really looking forward to the courses content, particularly in relation to capital works. I think PD courses are a great way to gain extra knowledge, skills and ideas which will in turn improve the service offering we can provide to our clients.

FMA: What would you like to see FMA Australia do for its members?
SP: I think the networking aspect of FMA Australia events is fantastic, so I think any opportunity to meet and talk with other facility managers is a key function of FMA Australia’s service to its members.

FMA Online: When and why did you join FMA Australia?
SP: I joined in December last year after being promoted to the position of Facility Manager at Geoscience Australia building for the Skilled Group. My predecessor had been a member of FMA Australia, so I had some knowledge of FMA Australia before I actually joined. However, it was at his suggestion that I joined, and I am happy that I have, as I have often referred to the FMA Australia website for news and information.

Each month new members join FMA Australia, bringing with them a wealth of experience and knowledge of the FM industry. FMA Online provides a personal glimpse of some of the responsibilities faced by facility managers and the reasons they decided to join.
This month FMA Online’s Bianca Frost spoke to Mr. Robert Banister, Operations Supervisor at KPMG.

FMA Online: When and why did you join FMA Australia?
RB: I joined FMA Australia in October of last year to access improvements and advances in the FM industry, raise my awareness on sustainability initiatives, have ready access to technical information and to generally support the FM industry.

FMA Online: What is your background in facilities management?
RB: I have been in the industry for seven years now. I already had a trade background before I started as a facilities assistant, gaining experience both here in Australia and in the UK. I have really found my niche though, working in the corporate environment.

FMA Online: Do you think having a trade background has helped you in your role?
RB: Definitely. I think I’ve learnt a lot from my trade background in relation to understanding how buildings are built or how work stations are built, and understanding how long jobs will take to complete.

FMA Online: Have you undertaken any other training or courses in facilities management?
RB: I started a certificate in FM at Sydney University and am currently looking to undertake another course via correspondence at the University of New England (UNE) in Armidale, which is part of the UNE partnerships program. This diploma course aims to provide FM managers with the skills required to lead their units towards maximum efficiency and to assist them effectively achieve their organizational objectives.

FMA Online: What does your role involve?
RB: My role involves maintaining all of the building, operational and environment needs for the Sydney KPMG office. My responsibilities cover preventative maintenance, repairs, security, sustainability, cleaning, project management, asset and team management.

FMA Online: What do you like most about your work?
RB: I like the diversity of the role and the interaction it gives me with all walks of life, from service providers, to business managers, PA’s, administrators, all the way through to executive management and the CEO.

I also love the project management and office fit-out side of my role and the connection it gives me to other trades and industries.

FMA Online: What kind of challenges do you face in a working week?
RB: Keeping projects on the move and prioritizing my day to day workflow. My team constantly has to deal with disruptions, or a change of focus on different projects. Everyday a new situation or challenge will arise, so the ability to be adaptable and deal with change is a key attribute required in my role.

FMA Online: Can you tell us something about the company you work for?
RB: KPMG is a leading multinational professional services firm. In Australian, KPMG operates nationally across 14 offices, with 300 partners employing over 4000 people. KPMG is a dynamic and rewarding place to work.

FMA Online: Has your company implemented any sustainability initiatives?
RB: KPMG are working towards becoming carbon neutral. To achieve this, KPMG are implementing various initiatives that include the Australian Greenhouse Office’s Green Friendly Program and is also involved in the Earthwatch program. KPMG was also one of the initial signatories to the 3CBD’s Greenhouse Initiative. As part of the program KPMG are committed to working towards a tenancy of a 4.5 star rating.

FMA Online: What do you think would improve facilities management in Australia?
RB: From a corporate perspective, the FM industry needs to be identified as an attractive and progressive career path for school leavers. When I was at school there wasn’t much information about FM, although I think if FM was highlighted as an industry that encompasses everything from changing light bulbs to running multi-million dollar contracts and can deliver really competitive salaries, then there would be a lot more interest in the industry among young, talented people.

FMA Online: What issues do you think your business will be dealing with in the next five years?
RB: Risk management, workplace health and safety, tenancy and space planning, environmental sustainability and better utilization through effective cost management.

FMA Online: Have you attended any professional development courses put on by FMA Australia?
RB: No, not yet, but I did go FMA Australia’s NSW Branch Christmas lunch in December, which was great. I really enjoyed the atmosphere and was surprised by how many people I actually knew there! It was great to see all these people in the one room at the same time, so I am really looking forward to attending more events so I can catch up with them on a regular basis. I also think these events are a great way to network and source new service providers.

FMA Online: What would you like to see FMA Australia do for its members?
RB: I would like to see FMA Australia run events, seminars, publications – basically, to just keep on doing what they are doing.

Networking for Success

Tuesday 19 February 2008
How do you manage that first moment when you enter a room of strangers?
Do you walk away from a networking event and turn leads into business propositions?
Please click here for more information and a registration form

 

FM Essentials

Tuesday 4 - Wednesday 5 March 2008
Have you recently started a career in the FM industry?
Would you like a broader understanding of the FM profession?
Would you benefit from a series of practical FM tools to apply in your workplace?
Please click here for more information and a registration form

 

Managing Property Risks

Tuesday 4 - Thursday 6 March 2008
Tuesday 27 - Thursday 29 May 2008

Is your property exposed to risks that could cause an impact on your business?
How do legislative requirements and industry standards affect how you manage your property?
Please click here for more information and a registration form

 

Effective Commercial Contract Management

Tuesday 18 March 2008
Wednesday 28 May 2008
Does setting contracts with suppliers cause you angst and frustration?
Are you up to date with the critical success factors for contract management governance?
Please click here for more information and a registration form

 

Benchmarking and Performance Measurement

Wednesday 9 April 2008
How can you add value to your company by benchmarking? What works for you when dealing with staff….risk/reward, penalties/incentives?
Please click here for more information and a registration form

 

How to become Productive and Time Effective

Wednesday 16 April 2008
Do you look at the time and realise that another day has just about passed and you are still struggling to finish something you started at the beginning of the day?
Do constant emails, phone calls and answering people's questions cause you to lose time and sight of what is important for your job role?
Please click here for more information and a registration form

 

RICS Oceania

Accessibility Legislation Course (Inclusive Environments)

Tuesday 5 & Wednesday 6 February 2008
This 2 day course is designed to provide building and property professionals with a better understanding and knowledge of 'Inclusive Environments' and accessibility issues within Australia . It will cover the detail and relevance of current legislation and guidance. The session will also include the purpose, preparation and format of Disability Action Plans. Murray Mountain, Principal of Access Design Solutions, is the trainer. Murray is the Chair of the Australian Standards Committee on Disability Access and the Australian representative on the International Standards Organisation for the development of international standards.
Please click here for more information and a registration form

 

AIQS

2008 AIQS National CPD Program

Project Management
AIQS' on-line Project Management CPD course provides an opportunity to understand and apply the princip0les of effective project delivery within the context of an authentic study.
The course applies generic project management competencies.
Please click here for more information and a registration form

FMA Australia officially announces its support of the BSM Ausclean Expo, 14-16 September 2008 at the Melbourne Exhibition Centre.

BSM Ausclean started as the national cleaning and maintenance exhibition, now in its fourteenth biennial year. The scope of the trade exhibition was expanded into FM and building services in 2006 to meet the needs of the many thousands of high profile visitors. Key decision makers from major organisations attended, who actually organised quotes/appointments or purchased on-site from more than 120 exhibitors.

We encourage suppliers with FM or building services and maintenance solutions to exhibit, and FM practitioners or building/property managers to attend (free trade entry). FMA Australia will have an exhibition stand and participate in the supporting free seminar programs.

Carolyn Journeaux from FMA Australia said “We are pleased to support BSM promoting the work of the FM industry and we hope many of our members take up the BSM offer and will be exhibiting with us on the day.”

For more information visit www.bsmexpo.com.au, phone Mark Walsh on 03 8420 5411 or email markwalsh@dmgworldmedia.com

Five minutes with….Tim Farrelly

Over recent months, a number of new staff members have joined FMA Australia. This month we caught up with Tim Farrelly, Membership Coordinator, to find out more about his new role.

Tim Farrelly, Membership Co-ordinator, FMA Australia National Office

I started work at FMA Australia as the Membership Coordinator in December last year.

The main purpose of my role is to look after the administration of the membership data base, which includes processing new members, membership renewals, looking after the membership committees and creating membership reports for the management team.

Because of my marketing background, the role has actually been expanded from what it was to enable me to assist the Marketing and Communications Advisor in developing new strategies to increase membership numbers.

My last few jobs have all been in the manufacturing sector and have had a strong sales, rather than marketing, focus. This is one of the key reasons that I decided to take this job because it finally gives me an opportunity to utilise my marketing qualifications. I’ve only been out of university for three years, and in between jobs, I’ve been lucky enough to fit-in a little bit of travel overseas as well as gaining some valuable work experience.

One thing I’ve noticed about FMA Australia’s membership base is how - just like the FM industry - incredibly broad and diverse it is. In fact, there a lot of facility managers out there, who don’t even realise that they are part of an industry. So this is one of the main aims of FMA Australia – to raise awareness about the depth and breadth of the FM industry in Australia, and in doing so, we hope to increase our membership base.

The best thing about working at FMA Australia is that most of the people here are relatively new to the organisation which has created a really exciting dynamic within the office. This is a nice change from previous organisations that I have worked at - sometimes people who have been in their roles for a long time can become very set in their ways and quite stagnant in their thinking. The people here are really willing to learn, listen, discuss and try new things. Everybody is open to other points of view, and we frequently discuss issues among our staff members to gain new perspectives and input on possible solutions. This has achieved some really positive outcomes, and is a completely different way of working from any other company that I have worked for in the past.

The biggest challenge in my role at the moment is dealing with all the different computer and software systems that are required to manage the membership data base, but hopefully, in the not too distant future, I will have all that sorted out.

My chief objective this year is to build the membership base. Although we have more than1800 members, that is still only a small percentage of the total number of people working in the FM industry. I also want to ensure that I provide members with the kind of service that keeps them happy and wanting to renew their memberships in the future.

When I came in for my interview with FMA Australia’s management, I had no idea that there were as many people working in FM as there actually are. Obviously I knew there were people who looked after facilities, but I never knew that it was a dedicated industry. And I definitely had no idea that there was an association for the industry.

Since starting at FMA Australia, I have come to appreciate the huge variety of jobs and people in the industry, the broad scope of companies involved in FM and just the sheer size of the industry as a whole. It’s made-up of a very large spectrum of people and organisations and is much larger than I had previously imagined.

If I could use three words to describe my impression of FMA Australia’s membership, they would be broad-ranging, friendly and genuine.

I am really looking forward to this year’s ideaction conference on the Gold Coast. To meet the members and non-members who work in the industry and to start putting names to faces of the people who I have been talking to over the phone for the past month or two. That’s definitely the highlight coming up, I would say.

If I were asked what my personal goal for the year was, I guess I would have to say that, like a lot of people, it would be to get a bit fitter and a bit healthier, though I haven’t really given that one too much thought to be honest!

EREP is a new, innovative regulatory program to help businesses to reduce water, energy and waste generation. The program is designed to support business efforts to improve the way resources are used, and importantly save businesses money.

The EREP Regulations came into effect on 1 January 2008, requiring any commercial or industrial site that uses more than 100 terajoules of energy or 120 megalitres of water in a financial year, to register for the EREP program before 31 March 2008.

To assist businesses assess whether they are required to register, EPA has developed an on-line self-assessment and registration system. This system is available online at www.epa.vic.gov.au/erep along with background information to the program, and a range of other resources.

To ensure that all sites that may be required to register for EREP know about the legislation and regulations, EPA will be running a number of briefing sessions in February to help businesses understand their requirements under the EREP program and answer any questions that they may have. Businesses can register for these briefing sessions or further discuss the program (and the availability of exemptions and extensions) by contacting the EREP team on 9695 2722 or at erep@epa.vic.gov.au

Click here for more details

If you would like to submit an article for FMA Online mark this to the attention of The Editor – FMA Online at fmaonline@fma.com.au

For queries re:

Marketing & Communications Advisor Rosie Bennett
t: 03 8641 6606 e: rjb@fma.com.au

Events Coordinator for networking events outside Victoria Racheal Beggs
t: 03 8641 6603 e: rb@fma.com.au

Events & Professional Development Coordinator Stacey Vassiliadis
t: 03 8641 6610 e: sv@fma.com.au

Membership Coordintor Tim Farrelly
t: 03 8641 6600 e: tf@fma.com.au

Senior Policy Advisor Charlie Simson
t: 03 8641 6601 e: cs@fma.com.au

Professional Development Manager Ann Maree Bullard
t: 03 8641 6612 e: amb@fma.com.au

Finance Manager Murray Hirst
t: 03 8641 6604 e: mh@fma.com.au

Operations Manager Carolyn Journeaux
t: 03 8641 6609 e: cj@fma.com.au

FMA Australia, Level 6, 313 La Trobe Street, Melbourne, Victoria 3000

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